Welcome to BarkNBiteMarket.com (the “Website”), owned and operated by Topline Retail & Distribution (“we,” “us,” or “our”). We want you and your furry friends to be happy with your purchases, but we understand that sometimes returns and refunds are necessary. That’s why we’ve outlined our Refunds and Returns Policy below to make the process easy and transparent for you.
Returns:
a. Eligibility: We accept returns for most products within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable items, personalized items, and clearance items, may not be eligible for return. Please contact us if you’re unsure whether your item is eligible for return.
b. Initiation: To initiate a return, please contact our customer support team at hs@toplinecollaborators.com. Please include your order number and the reason for the return in your email. Our customer support team will provide you with further instructions on how to return the item.
c. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure that your return reaches us safely.
Refunds:
a. Refund Process: Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, we will process a refund to your original payment method within 5-7 business days.
b. Refund Amount: The refund amount will be the purchase price of the item, minus any applicable restocking fees or return shipping costs.
Exchanges:
We currently do not offer exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at hs@toplinecollaborators.com. We will work with you to resolve the issue as quickly as possible, whether it be through a replacement, refund, or other appropriate solution.
Contact Us:
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at:
Email: hs@toplinecollaborators.com
We strive to provide excellent customer service and will do our best to assist you with any returns or refunds.
By using our Website, you acknowledge that you have read and understood our Refunds and Returns Policy and agree to abide by its terms.